Connect the tools you already run
Your CRM, your store, your payments and your telephony provider, connected so a conversation in Lodgestory becomes a deal, an order, a payment or a call in the tools your team already keeps open.
11 pre-built integrations ✦ Partner API and signed webhooks ✦ MCP for AI assistants
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo HotelsBBingo HotelsBBingo HotelsBBingo HotelsConnected, efficient, measurable
One record, wherever the data lives
A WhatsApp conversation logs as an activity on the HubSpot or Salesforce contact. A Shopify order confirms itself on WhatsApp. A Razorpay link collects the payment inside the chat. A Tata Tele, Ozonetel or Airtel number rings the agent in the browser. The guest sees one business; your team sees one record.
Fewer tabs, fewer copies
Ticket stages map to deal stages, so moving a ticket updates the deal. CSAT scores and first-response times land on CRM properties for reporting. Abandoned carts trigger a WhatsApp nudge with the cart inside. Nobody re-types a phone number from one tool into another.
Stage mapping
Ticket pipelines to deal pipelines, both ways.
Event triggers
Orders, carts, payments and calls fire messages and tickets.
Attribution that survives the hand-off
Campaign tags sync to CRM contact properties, so you can see which WhatsApp broadcast produced which deal. Support tickets appear as CRM tickets with resolution notes and CSAT, so the account view tells the whole story, from the first ad to the renewal.
Campaign attribution
Broadcast tags on the contact, deals traced back.
Ticket sync
Resolution notes and CSAT flow back for reporting.
E-Commerce & Payments
E-Commerce & Payments
Automation
No-code automation
Run Lodgestory from Claude, ChatGPT or your own agent
The Lodgestory MCP server exposes chats, contacts, tickets, campaigns, segments, calls, reports and Kaylee’s approval requests to any assistant that speaks MCP. Connect it once with OAuth and ask in plain English.
MCP for AI assistantsConnect via no-code
Zapier connects Lodgestory to thousands of apps without code: new chats, messages, tickets and leads as triggers and actions.
ZapierBuild your own
A partner API for every object, signed webhooks for every event, and code samples verified against the live API.
Developer APIsReady to connect your stack?
Connect a CRM or a telephony provider in minutes, or ask us to design the integration with you.