Ozonetel and Lodgestory
Cloud contact centre capabilities integrated with omnichannel messaging. IVR, auto-dialer, call recording, and real-time analytics.
Cloud contact centre with IVR, auto-dialer, and call analytics
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo HotelsBBingo HotelsBBingo HotelsBBingo HotelsHow Ozonetel fits into the inbox
Ozonetel is a cloud contact centre platform used by 2,500+ businesses in India. Lodgestory's integration adds Ozonetel's IVR, auto-dialer, and call analytics to your omnichannel inbox — agents manage calls alongside WhatsApp and Email from one screen.
Lodgestory connects to Ozonetel via API integration. Inbound and outbound calls are managed through Ozonetel's cloud infrastructure while conversations are unified in Lodgestory's inbox. Call data, recordings, and agent metrics flow into Lodgestory's analytics.
- 01Connect Ozonetel. Go to Settings > Integrations > Ozonetel. Enter your Ozonetel API key and configure your agent extensions.
- 02Configure IVR Flows. Build IVR menus using Lodgestory's visual builder. Map Ozonetel queues to Lodgestory teams.
- 03Set Up Screen Pop. Configure which customer data appears in the screen pop when calls connect.
- 04Enable Analytics Sync. Turn on analytics sync to view call metrics alongside messaging metrics in Lodgestory dashboards.
- 05Test Inbound & Outbound. Place test inbound and outbound calls. Verify screen pop, recording, and analytics data.
Cloud IVR
Multi-level IVR with speech recognition, DTMF input, and dynamic routing based on customer data.
Cloud IVR
Multi-level IVR with speech recognition, DTMF input, and dynamic routing based on customer data.
Auto-Dialer
Preview, progressive, and predictive dialer modes for outbound campaigns with DNC compliance.
Auto-Dialer
Preview, progressive, and predictive dialer modes for outbound campaigns with DNC compliance.
Call Analytics
Real-time dashboards for call volume, wait times, abandonment rates, and agent performance metrics.
Call Analytics
Real-time dashboards for call volume, wait times, abandonment rates, and agent performance metrics.
Screen Pop
When a call connects, agents see the customer's profile, order history, and previous conversations in a sidebar pop-up.
Screen Pop
When a call connects, agents see the customer's profile, order history, and previous conversations in a sidebar pop-up.
In practice
How teams use Ozonetel with Lodgestory
Blended Contact Centre
Agents handle both calls (via Ozonetel) and WhatsApp/Email (via Lodgestory) from a single interface with unified customer context.
Outbound Campaigns
Run auto-dialer campaigns for collections, surveys, or sales. Results are logged in Lodgestory with follow-up WhatsApp messages.
Quality Monitoring
Monitor call quality alongside messaging quality. Use Lodgestory's unified analytics to compare channel performance.
Ready to connect Ozonetel?
Connect it in Settings today, or ask us to set it up with you during onboarding.
Questions, answered
What teams ask before connecting Ozonetel.
Lodgestory integrates with Ozonetel CloudAgent for inbound, outbound, and blended contact centre operations including IVR, auto-dialer, and analytics.
Yes. Agents can receive calls via Ozonetel while managing WhatsApp and Email conversations in Lodgestory. The unified inbox shows all interactions.
Ozonetel's auto-dialer connects agents with contacts. Call outcomes and notes are logged in Lodgestory, with optional WhatsApp follow-up messages triggered automatically.
Yes. Ozonetel records all calls. Recordings are accessible from the Lodgestory conversation view and can be downloaded or reviewed for quality scoring.
The integration supports DNC list management, call recording consent announcements, and TRAI compliance for Indian operations.