Tata Tele and Lodgestory
Enterprise-grade cloud telephony with Tata Tele Smartflo. IVR, call routing, recording, and SIP trunking — all unified with your messaging channels.
Cloud telephony with Smartflo IVR, call routing, and SIP trunking
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Tata Tele Smartflo is an enterprise cloud telephony platform offering IVR, call routing, SIP trunking, and call recording. Lodgestory's integration brings voice and messaging together — agents handle WhatsApp, Email, and phone calls from one inbox.
Lodgestory connects to Tata Tele Smartflo via SIP and API integration. Inbound calls are routed through Lodgestory's IVR system. Agents receive calls in the same inbox alongside WhatsApp and Email conversations. Call recordings and notes are attached to the conversation.
- 01Connect Tata Tele. Go to Settings > Integrations > Tata Tele. Enter your Smartflo credentials and virtual number details.
- 02Configure IVR. Build your IVR flow in Lodgestory's visual builder. Set business hours, holiday greetings, and routing rules.
- 03Set Up Routing. Configure call routing to teams or agents. Set up round-robin, skill-based, or priority-based routing.
- 04Enable Recording. Turn on call recording and configure retention policies. Set up quality scoring if needed.
- 05Test & Go Live. Make test calls to your virtual number. Verify IVR prompts, routing, and recording work correctly.
Multi-Level IVR
Build multi-level IVR menus (press 1 for sales, 2 for support) with configurable prompts, business hours, and holiday rules.
Multi-Level IVR
Build multi-level IVR menus (press 1 for sales, 2 for support) with configurable prompts, business hours, and holiday rules.
Smart Call Routing
Route calls based on team, skill, language, or round-robin. VIP callers are routed to dedicated agents.
Smart Call Routing
Route calls based on team, skill, language, or round-robin. VIP callers are routed to dedicated agents.
Call Recording
Record all calls with automatic storage. Recordings are attached to the conversation for quality review and training.
Call Recording
Record all calls with automatic storage. Recordings are attached to the conversation for quality review and training.
SIP Trunking
Connect your existing PBX via SIP trunking. Keep your numbers and hardware while adding omnichannel capabilities.
SIP Trunking
Connect your existing PBX via SIP trunking. Keep your numbers and hardware while adding omnichannel capabilities.
In practice
How teams use Tata Tele with Lodgestory
Customer Support Hotline
Set up a multi-level IVR for your support line. Callers are routed to the right department. Agents see the caller's WhatsApp and Email history.
Sales Call Tracking
Track inbound sales calls with recording and call disposition. Link calls to CRM deals and measure conversion rates.
Multi-Branch Routing
Route calls to different branches based on caller location or IVR selection. Each branch has its own queue and SLA.
Ready to connect Tata Tele?
Connect it in Settings today, or ask us to set it up with you during onboarding.
Questions, answered
What teams ask before connecting Tata Tele.
Lodgestory integrates with Tata Tele Smartflo for cloud telephony, IVR, call routing, and call recording. SIP trunking is supported for connecting existing PBX systems.
Yes. You can port your existing numbers to Tata Tele or use SIP trunking to keep your current PBX while adding Lodgestory's omnichannel capabilities.
Calls are handled in the same inbox as WhatsApp, Email, and SMS. Agents can see the caller's complete conversation history across all channels.
Yes. Call recording is available with the Tata Tele integration. Recordings are stored securely and attached to conversation records.
Tata Tele Smartflo provides carrier-grade call quality with 99.5% uptime SLA. Lodgestory adds call quality monitoring and agent scoring.