Shopify and Lodgestory
Turn Shopify order events into automated WhatsApp messages. Order confirmations, shipping updates, and cart recovery — all from one inbox.
Order notifications, cart recovery, and customer support for Shopify stores
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
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Shopify is the leading e-commerce platform powering 4 million+ online stores. Lodgestory's Shopify integration connects your store to WhatsApp, SMS, and Email for automated order notifications, abandoned cart recovery, and unified customer support.
Lodgestory connects to Shopify via webhooks and REST API. Order events (placed, shipped, delivered, refunded) trigger automated WhatsApp or SMS messages. Customer inquiries from any channel are enriched with Shopify order data in the inbox.
- 01Install the App. Go to Settings > Integrations > Shopify and click 'Connect'. Authorise Lodgestory in your Shopify admin.
- 02Configure Order Events. Select which order events (placed, shipped, delivered, refunded) trigger WhatsApp or SMS notifications.
- 03Set Up Cart Recovery. Enable abandoned cart recovery and configure the message delay (1 hour, 4 hours, or 24 hours).
- 04Customise Templates. Edit WhatsApp message templates for each order event. Add product images, tracking links, and dynamic variables.
- 05Test with a Sample Order. Place a test order and verify that WhatsApp notifications are sent at each stage.
Order Notifications
Automated WhatsApp and SMS messages for order confirmation, shipping updates, delivery confirmation, and refund notifications.
Order Notifications
Automated WhatsApp and SMS messages for order confirmation, shipping updates, delivery confirmation, and refund notifications.
Abandoned Cart Recovery
Trigger WhatsApp messages to customers who abandon their cart. Include product images, cart value, and a one-click checkout link.
Abandoned Cart Recovery
Trigger WhatsApp messages to customers who abandon their cart. Include product images, cart value, and a one-click checkout link.
Order Lookup in Inbox
When a customer messages, agents see their Shopify order history, tracking status, and lifetime value in the sidebar.
Order Lookup in Inbox
When a customer messages, agents see their Shopify order history, tracking status, and lifetime value in the sidebar.
Return & Refund Bot
Deploy a chatbot that handles return requests, checks eligibility, generates return labels, and initiates refunds via Shopify API.
Return & Refund Bot
Deploy a chatbot that handles return requests, checks eligibility, generates return labels, and initiates refunds via Shopify API.
In practice
How teams use Shopify with Lodgestory
Post-Purchase Updates
Customers receive WhatsApp messages at each order stage — confirmation, shipped, out for delivery, delivered — with tracking links.
Cart Recovery
Recover 15-25% of abandoned carts with timely WhatsApp reminders containing product images and checkout links.
Customer Support
When a customer asks 'Where is my order?' on WhatsApp, the bot pulls real-time tracking data from Shopify and responds instantly.
Ready to connect Shopify?
Connect it in Settings today, or ask us to set it up with you during onboarding.
Questions, answered
What teams ask before connecting Shopify.
Yes. Lodgestory sends automated WhatsApp messages for order placed, shipped, delivered, and refunded events. Each message uses approved WhatsApp templates with dynamic order data.
When a customer abandons their cart, Lodgestory sends a WhatsApp message after a configurable delay. The message includes product images, cart value, and a one-click checkout link.
Yes. When a customer messages on any channel, their Shopify order history, current order status, and lifetime value appear in the agent sidebar.
The integration works with all Shopify plans — Basic, Shopify, Advanced, and Shopify Plus.
No. The Shopify integration is included in Lodgestory Growth and Enterprise plans at no additional cost.