Appointment Management
Automated reminders, confirmations, and rescheduling via WhatsApp, SMS, and IVR.
Patient Engagement
Post-visit CSAT, prescription reminders, and follow-up sequences across all channels.
Compliance & Security
HIPAA-ready infrastructure with encryption, audit logs, and role-based access controls.
Multi-Location Support
Manage patient communication across multiple clinics and departments from one inbox.
Why healthcare providers choose InboxCentral
- Reduce no-shows with automated appointment reminders via WhatsApp and SMS
- Collect patient feedback with CSAT surveys after every visit
- Automate prescription and follow-up reminders
- Route patient queries to the right department with IVR and smart routing
- Maintain HIPAA compliance with encrypted messaging and audit logs
- Manage multi-location patient communication from a single platform
Compliance & Security
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Frequently Asked Questions
Is InboxCentral HIPAA compliant?
InboxCentral offers HIPAA-ready infrastructure for healthcare customers, including encrypted messaging in transit and at rest, audit logging, role-based access controls, and Business Associate Agreements (BAAs).
How do appointment reminders work?
InboxCentral sends automated WhatsApp or SMS reminders at configurable intervals before appointments. Patients can confirm, reschedule, or cancel directly through the message, reducing no-shows by up to 60%.
Can patients communicate via WhatsApp?
Yes. InboxCentral's WhatsApp Business API enables two-way patient communication for appointment management, prescription inquiries, and general questions — all within a 24-hour messaging window.
Does InboxCentral support IVR for healthcare?
Yes. InboxCentral provides multi-level IVR systems for patient call routing — press 1 for appointments, 2 for pharmacy, 3 for billing — integrated with Tata Tele, Ozonetel, and Airtel.
Can I manage multiple clinic locations?
Yes. InboxCentral supports multi-location setups with separate queues, routing rules, and analytics per location, all managed from a unified dashboard.
How does patient feedback collection work?
InboxCentral automatically sends CSAT or NPS surveys after appointments via the patient's preferred channel. Survey responses are tracked in real-time analytics dashboards.