Messaging & Email

Resend and Lodgestory

Modern email delivery powered by Resend. Transactional emails, marketing campaigns, and delivery analytics — all connected to your inbox.

Transactional and marketing emails with delivery tracking

The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year

Bombay Shaving CompanyELIVAASLyskraftCOYUBloom HotelsBBingo HotelsBBingo HotelsBBingo HotelsBBingo Hotels
What it is

How Resend fits into the inbox

Resend is a modern email API built for developers, offering 99% inbox delivery rates and real-time analytics. Lodgestory's Resend integration powers both transactional and marketing emails with bounce tracking, open/click analytics, and unified conversation threading.

Lodgestory uses Resend's API to send and receive emails. Outbound emails (support replies, notifications, campaigns) are routed through Resend for optimal deliverability. Inbound emails are parsed and threaded into conversations in the Lodgestory inbox.

Set up in 5 steps
  1. 01Connect Resend. Go to Settings > Integrations > Resend. Enter your Resend API key to connect.
  2. 02Verify Domain. Add DNS records (SPF, DKIM) for your sending domain. Lodgestory provides the exact records to add.
  3. 03Configure Templates. Set up email templates for transactional messages. Use Lodgestory's template editor with dynamic variables.
  4. 04Set Up Webhooks. Resend webhooks deliver real-time events for bounces, complaints, opens, and clicks to Lodgestory.
  5. 05Send Test Email. Send a test transactional email and marketing campaign. Verify delivery, tracking, and analytics.
Resend · 01

Transactional Email

Send order confirmations, password resets, and notifications with 99% inbox placement via Resend's infrastructure.

Transactional Email

Send order confirmations, password resets, and notifications with 99% inbox placement via Resend's infrastructure.

Resend · 02

Email Campaigns

Create and send email marketing campaigns from Lodgestory's broadcast module. Track opens, clicks, and conversions.

Email Campaigns

Create and send email marketing campaigns from Lodgestory's broadcast module. Track opens, clicks, and conversions.

Resend · 03

Bounce Tracking

Automatic bounce handling with hard/soft bounce classification. Bounced addresses are suppressed from future sends.

Bounce Tracking

Automatic bounce handling with hard/soft bounce classification. Bounced addresses are suppressed from future sends.

Resend · 04

Domain Authentication

SPF, DKIM, and DMARC configuration guides for your sending domain to maximise deliverability.

Domain Authentication

SPF, DKIM, and DMARC configuration guides for your sending domain to maximise deliverability.

In practice

How teams use Resend with Lodgestory

Transactional Email

Order confirmations, password resets, and account notifications are sent via Resend with 99% inbox delivery and real-time delivery tracking.

Email Marketing

Create targeted email campaigns from Lodgestory's broadcast module. Segment audiences, A/B test subject lines, and track conversions.

Support Email

Customer support emails are threaded into conversations. Agents reply from the inbox while Resend ensures deliverability.

Ready to connect Resend?

Connect it in Settings today, or ask us to set it up with you during onboarding.

Questions, answered

What teams ask before connecting Resend.

Resend provides 99% inbox delivery rates, automatic bounce handling, and domain authentication — ensuring your emails land in inbox, not spam.

Yes. Lodgestory's email template editor supports HTML, and Resend delivers the emails with proper rendering across all email clients.

Resend classifies bounces as hard (invalid address) or soft (mailbox full). Lodgestory automatically suppresses hard-bounced addresses from future sends.

Yes. Lodgestory provides DNS records for SPF, DKIM, and DMARC configuration on your sending domain for maximum deliverability.

Sending limits depend on your Resend plan. Lodgestory Growth plans include 10,000 emails/month. Enterprise plans support higher volumes.

Resend and Lodgestory integration | Lodgestory