One platform. Three products. Every conversation.
The CRM puts every channel and every call on one timeline per guest, with Kaylee, tickets, campaigns and analytics around it. Voice runs your phone numbers. Content Studio writes and publishes. One tenancy, one record, open APIs.
Meta Technology Partner ✦ DoT-compliant voice ✦ Data kept in your region
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo Hotels
Built so a conversation can move without leaving
A web-chat message becomes a call, then a ticket, then a follow-up campaign, on one record, inside one tenancy. Every message and every call attaches to the same contact, so moving between channels is a routing decision, not an integration project.
- Agentic AI, approved by humans. Kaylee resolves on her own and brings your team in with one tap when a decision needs a person.
- Guest intelligence at the core. Booking history, preferences and every past conversation behind each thread.
- Open by design. Partner API, signed webhooks, an MCP server and pre-built integrations.
Lodgestory CRM
Every channel in one inbox, with contacts, tickets, bot journeys, Kaylee, campaigns and analytics around it.
ExploreLodgestory Voice
Numbers, menus, queues, a browser softphone, recording, voicemail, WhatsApp calling and AI voice agents.
ExploreContent Studio
Scrape sources, draft in your voice, refine with diffs, add images and video, publish to your site.
ExploreDeveloper platform
Partner API, webhooks, MCP for AI assistants and integrations with your PMS, CRM and payments.
ExploreEvery capability, by what it does for you
Automate the conversations a person does not need to touch. Orchestrate the ones that reach your team. Empower the people who run the day.
Kaylee, the AI agent
Personas per channel, a shared tools library, three runtimes and a voice.
Learn moreKaylee console
Questions, choices and approvals by turn, with the phone step when nobody is online.
Learn moreKnowledge bases
Your documents, indexed and cited, attached per agent.
Learn moreCustom tools
Function-calling against your own APIs, with approval where you want it.
Learn moreBot journeys
Visual flows that act across systems, with the AI Agent step, tickets and hand-over.
Learn moreAI voice agents
Kaylee on the phone: a natural voice, your knowledge, your tools, a transfer when needed.
Learn moreMCP for AI assistants
Your own assistant runs Lodgestory: chats, tickets, campaigns, calls and approvals.
Learn moreContent Studio
Grounded drafts in your voice, diffs, images, video and one-click publishing.
Learn moreUnified inbox
Six channels on one timeline per guest, with the record beside every message.
Learn moreTeam routing
Teams, queues, capacity and availability decide who gets the next conversation.
Learn moreTicketing
Tickets beside the chat, per-channel workflows, pools that route by hour and workload.
Learn moreCampaigns
WhatsApp templates and email to segments, paced, tracked per recipient, replies in the inbox.
Learn moreBookings
Availability, holds and payments inside the conversation.
Learn moreWeb chat widget
Chat from your site and your published blogs, straight into the inbox.
Learn moreVoice, IVR and WhatsApp calling
Numbers, IVR Studio, queues, softphone, recording, masked connect, outbound campaigns.
Learn moreIntegrations and APIs
PMS, CRM and payments, a partner API and signed webhooks for every event.
Learn moreAnalytics
Live tiles, trends, the Agents table, Ask Kaylee and custom queries.
Learn moreSLA tracking
Waiting buckets you define, oldest waiting, the records behind every breach.
Learn morePerformance metrics
Response, resolution, calls, tickets and CSAT per agent, team and channel.
Learn moreSurveys and CSAT
Ask after a resolve or a call, attribute the score to the agent, chart it.
Learn moreAI beside the agent
Draft reply, translate, summarise and the template-aware composer.
Learn moreSupervisor controls
Listen, whisper, barge and transfer on any live call, with queues in view.
Learn moreHand-overs that keep context
Bot to Kaylee to a person, team to team, with notes and an audit trail.
Learn moreReports and exports
Fourteen report types as CSV, through the page, the API or MCP.
Learn moreScale
Global scale, local precision
Enterprise-grade by default
Encrypted in transit and at rest, scoped to your organisation, kept in the region you choose. Role-based access decides who sees what, and every assignment, approval and change is logged.
Visit the trust centerStart with the docs
CRM, Voice and Content Studio on one tenancy, arrow by arrow.
Every endpoint, with field names verified against the live API.
IVR Studio, WhatsApp calling, Ask Kaylee, ticket pools and more.
Ready to run every conversation on one platform?
Connect a channel, invite your team and let Kaylee take the first conversation today.
Questions, answered
The things teams ask before they pick a platform.
One platform with three products that share the same customer tenancy. Lodgestory CRM is the unified inbox for every channel with contacts, ticketing, bot journeys, AI agents, campaigns and reporting around it. Lodgestory Voice runs phone numbers, menus, queues, recording, voicemail, outbound campaigns and AI voice agents. Content Studio researches, writes, illustrates and publishes blog posts and avatar videos to your marketing site.
A blog published from Content Studio carries the web chat widget your support team monitors. A visitor who opens chat becomes a CRM contact. Inbound calls appear in the same inbox as messages, attached to the caller's record, with the recording on their timeline. Any conversation can be promoted to a ticket or added to a campaign. Moving from WhatsApp to voice to a follow-up campaign is a routing decision, not an integration project.
WhatsApp, both the official Business Platform and unofficial numbers, Instagram Direct including comment threads, Facebook Messenger, email, web chat, push, LinkedIn page messages, and voice through four telephony providers, including WhatsApp calling on your WhatsApp business number.
Kaylee, the AI agent, runs inside bot journeys to answer end to end, drafts beside your agents in the inbox, validates answers in bot prompts and answers phone calls. She is grounded in your knowledge bases, calls tools you define against your own systems, and asks your team in the Kaylee console before anything you mark Needs approval. Ask Kaylee also writes analytics queries from plain English.
Yes. A partner API covers chats, messages, contacts, tickets, pools, campaigns, segments, reports, voice and AI requests, with signed webhooks for every event. The Lodgestory MCP server exposes the same operations to AI assistants such as Claude. Integrations connect your PMS, CRM and payments.
In your organisation's tenancy, in the region you choose, encrypted in transit and at rest. Every query, export and AI action is scoped to your organisation, and every assignment, approval and change is logged. See the trust center.