Customer stories

Real results from guest-obsessed brands

Villa operators, hotel groups and consumer brands run every guest conversation, every call and Kaylee, the AI agent, on Lodgestory. Here is what changed for them, told in their outcomes rather than our adjectives.

Hospitality ✦ Consumer brands ✦ Groups and single properties

The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year

Bombay Shaving CompanyELIVAASLyskraftCOYUBloom HotelsBBingo HotelsBBingo HotelsBBingo HotelsBBingo Hotels

What changed

The outcomes, in their words

Fasterguest response times across every channel, day and night
Fewermissed calls after hours, with Kaylee answering the reservations line
Unifiedguest records shared across properties and teams
Lowercost per conversation as Kaylee handles the routine half

Stories

Three teams, three different days

ELIVAASLuxury villas

Agentic AI transforms the guest experience across a portfolio of luxury villas

FasterGuest response times across every channel, day and night
HigherDirect bookings closed inside WhatsApp conversations
See it on your data
BBingo HotelsHotel group

One inbox for every property, every channel and every call across the group

FewerMissed calls after hours, with Kaylee answering the reservations line
UnifiedGuest records shared across properties and teams
See it on your data
Bombay Shaving CompanyConsumer brand

From missed WhatsApp orders to a 24/7 AI concierge for a fast-growing consumer brand

InstantOrder updates and support on WhatsApp, Instagram and email
LowerCost per conversation as Kaylee handles the routine half
See it on your data

Who runs on Lodgestory

From a single property to a group

ELIVAASLuxury villas
BBingo HotelsHotel group
Bombay Shaving CompanyConsumer brand
COYUHospitality
LyskraftHospitality
Bloom HotelsHotel group
What they run

The same platform, different front doors

A villa operator starts with WhatsApp and Kaylee. A hotel group starts with the reservations line. A consumer brand starts with Instagram and order updates. Every one of them ends up on one record per guest, with the inbox, the phone and the AI agent working the same thread.

Unified inbox

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Kaylee, the AI agent

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Lodgestory Voice

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Ticketing

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Campaigns

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Analytics

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Ready to write the next one?

Thirty minutes on your own channels, with Kaylee on the call, and a pilot on your own numbers the same week.

Customer stories from guest-obsessed brands | Lodgestory