Buyer Communication
Automated order confirmations, shipping updates, return status, and delivery notifications via WhatsApp and SMS.
Seller Communication
Seller alerts for new orders, low stock, policy updates, and performance reports via WhatsApp and Email.
Dispute Resolution
Structured dispute pipelines with SLA tracking, escalation rules, and resolution workflows.
Platform Integrations
Connect with Shopify, Razorpay, Zapier, and your own APIs for end-to-end automation.
Why marketplaces choose InboxCentral
- Send automated order updates to buyers via WhatsApp and SMS
- Alert sellers on new orders, returns, and policy changes
- Manage buyer-seller disputes with structured pipelines and SLA
- Deploy order tracking bots that reduce support tickets by 40%
- Integrate with Shopify, Razorpay, and Zapier for end-to-end automation
- Route conversations by order type, value, or customer segment
Order Lifecycle
Frequently Asked Questions
How does InboxCentral help marketplaces?
InboxCentral provides separate communication channels for buyers and sellers — automated order updates, dispute resolution pipelines, and integrations with e-commerce platforms like Shopify and payment gateways like Razorpay.
Can buyers track orders via WhatsApp?
Yes. InboxCentral's tracking bot lets buyers check order status, get delivery ETAs, and initiate returns by messaging on WhatsApp. The bot integrates with your OMS for real-time data.
How does dispute resolution work?
Disputes are managed in structured ticket pipelines with SLA tracking. Each dispute has a defined workflow — buyer claim, seller response, review, resolution — with automatic escalation on SLA breach.
Does InboxCentral integrate with Shopify?
Yes. InboxCentral's Shopify integration triggers automated WhatsApp messages for order events, enables abandoned cart recovery, and shows order history in the agent inbox.
Can I send payment links via WhatsApp?
Yes. With the Razorpay integration, agents and bots can send payment links directly in WhatsApp conversations. Payment confirmations are sent automatically.
How do seller communications work?
Sellers receive WhatsApp and Email notifications for new orders, return requests, and policy updates. They can respond with shipping confirmations and tracking details through the messaging interface.