Turn your phone number into a customer channel
Voice menus, departments and queues, a softphone in the browser, recording and voicemail, WhatsApp calling and AI voice agents. Every ring reaches a person or an AI within seconds, and every call lands on the guest's record beside their chats.
Four telephony providers ✦ DoT-compliant trunks in India ✦ India and US numbers
Reservations Longest idle · 3 online
Riya S.Available
Dev S.On a call
Maya N.AvailableThe most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo Hotels
Everything a phone line should do, inside the CRM
An inbound call rings your agents in the browser, with the caller's history on screen before they pick up. A missed call becomes a voicemail in a triaged inbox. Every connected call is recorded on the contact's timeline.
Menus and IVR Studio
Greet, collect key presses, check business hours, look the caller up, fetch data from your API and route, as a classic menu or a versioned visual flow with a simulator.
Learn moreDepartments and queues
Longest idle, round-robin, ring all or top down. Overflow to another department, a voicemail box or an AI agent, with your own hold music.
Learn moreSoftphone, Follow-Me, recording
No desk phone needed. The browser and a mobile ring together, decline means decline, and every connected call is recorded and transcribed.
Learn moreAI voice agents
Kaylee answers within a ring, checks your knowledge, calls your tools and transfers to a department when a person is needed.
Learn moreCall flows you can draw, version and test
A flow is a diagram of steps: play something, collect digits, check a condition, look the caller up, fetch data from your own API, send a WhatsApp message, then route. Drafts stay private until you publish, every publish is a numbered version, and the live version keeps answering calls while you edit the next one. A built-in simulator runs the flow against a pretend caller, with your API calls live or mocked.
- Fourteen step types, from Play and Menu to Fetch data and Send WhatsApp, up to 500 steps per flow.
- Text-to-speech per language, or your own uploaded audio.
- Flows hand to flows, a department, an agent, voicemail or an AI agent.
The call happens in the same thread as the chat
Customers tap the call button in your WhatsApp chat and the call rings your team through the same menus, departments and agents as your phone number. Agents call back on WhatsApp from the chat once the customer has allowed calls. The call card, the recording, the transcript and the outcome all land in the customer's WhatsApp thread.
- Incoming calls are free for your business; outgoing are billed per minute by Meta.
- Call permissions are requested and tracked from the chat.
- Hold, transfer, listen-in and reports work exactly like a phone call.
Kaylee picks up within a ring
A configurable persona you can route calls to. She listens, speaks in a natural voice you choose per language, checks your knowledge base, calls your tools for availability, a booking lookup or a payment link, and transfers to a human department when the conversation needs one. Route a number straight to her, send a keypress to her, or let a queue fail over to her after hours.
- Concurrent calls on one agent, gated by plan, with a per-call duration cap.
- Transfer cards appear in the inbox when a call is handed to a person.
- Every conversation stored end to end for review.
Behind the call
Listen, whisper, barge, transfer
A live view of every queue and every call. A supervisor listens in silently, whispers to the agent without the caller hearing, barges in to take over, or transfers. Hold plays your own music and reminds the agent until they resume. Business hours with dated holidays and a Close now button decide what happens after hours, and every call records whether it arrived in or after hours.
- Decline means decline. The call stops ringing on every device and moves to a colleague; the log says who declined and who answered.
- Dispositions on every answered call, with the ones left blank reported.
- Voicemail inbox with play, mark listened and delete.
Aarav is listeningThe right two people talk. Neither learns the other's number.
Masked connect looks up the number a customer is calling from and connects them to a specific person's phone, with both numbers hidden: the agent sees your business number, the customer only ever dialled it. Unknown callers enter an order code or their registered number on the keypad. Outbound campaigns dial lists for sales or notifications, agent-first, respecting do-not-call lists and business hours.
- Built for logistics and marketplaces, where drivers and customers must never swap numbers.
- Mappings from your order system through the API, or bulk import by file.
- India and US numbers, every connected call recorded.
Sofia · customerDials +91 22 4890 1140Calling…Dev · delivery agentSees +91 22 4890 1140—Outbound campaign · Pre-arrival calls
Go deeper
Everything Voice is made of
Voice and IVR APIs
Place and connect calls, read recordings and transcripts, drive IVR Studio from your systems.
Learn moreKaylee on the phone
The same persona, knowledge and tools as on WhatsApp, in a natural voice.
Learn moreCalls in the inbox
Click-to-call from any chat, with the call card, recording and transcript posted back.
Learn moreCall analytics
Calls per hour, handle time, missed direct against department, speed to answer, per agent.
Learn moreCustomer stories
Every property, every channel and every call across the group
A hotel group runs its reservations line through one voice menu into department queues at every property. Agents answer in the browser with the caller's booking on screen, calls after hours roll to Kaylee, every call is recorded on the guest's record, and the group reads one call report across properties instead of fourteen phone bills.
Carrier-grade, in the region you choose
DoT-compliant trunks in India, US numbers through SignalWire and Lodgestory Voice, recordings and transcripts kept in-region, and a multi-trunk layout so a second carrier can carry calls when the first cannot.
Visit the trust centerGuides for the team that runs the phones
Steps, versions, the simulator and how a flow hands to a queue or an AI agent.
One number and one thread for messages and calls.
Tata Tele Smartflo, Lodgestory Voice, SignalWire and Airtel MSIP, compared.
Ready to answer every call, in the same inbox?
Connect a provider, point a number at a menu and take the first call in the browser today.
Questions, answered
The things teams ask before they move their phone line.
A voice platform built for hospitality and service teams: inbound phone numbers with voice menus, departments and call queues, agent routing, a browser softphone, full-call recording, voicemail boxes with a triaged inbox, outbound campaigns, WhatsApp calling and AI voice agents. Calls are another channel in the same inbox your team already lives in, so every call attaches to the caller's contact with their chats and tickets.
Four today: Tata Tele Smartflo in India, Lodgestory Voice, the first-party option for India and the US, SignalWire in the US, and Airtel MSIP in India. Several can coexist in one CRM, so numbers, departments and agents can live on different carriers while the team sees one inbox and one timeline.
No. Every agent has an extension and a softphone in the browser, with an optional Follow-Me mobile number that rings at the same time. An Online and Offline toggle stops inbound calls on every device, and a declined call stops ringing everywhere and moves to a colleague.
A visual builder for call flows. Steps include Play, Menu, Collect digits, Language, Set value, Condition, Business hours, Caller lookup, Fetch data from your API, Send WhatsApp, and routing to a department, agent, extension, external number, voicemail, AI agent, another flow or a classic menu. Every publish is a numbered version, the live one keeps answering while you edit, and a simulator runs the flow against a pretend caller with your API calls live or mocked.
Answer within a ring in a natural voice, check your knowledge base, call your tools such as availability, booking lookup or a payment link, and transfer to a human department when the conversation needs one. Route a number straight to it, send a keypress to it, or fail a department queue over to it. Every conversation is stored end to end for review.
Customers tap the call button in your WhatsApp chat and the call rings your team through the same menus, departments and agents as a phone number. Agents call back on WhatsApp from the chat once the customer has allowed calls. The call card, recording, transcript and outcome land in the customer's WhatsApp thread. It needs a WhatsApp Official number with a messaging limit of at least 2,000 customers a day.