Razorpay and Lodgestory
Send payment links via WhatsApp and collect payments without leaving the chat. Automated confirmations and receipt delivery included.
In-chat payment links and payment confirmations via WhatsApp
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Razorpay is India's leading payment gateway processing $60B+ annually. Lodgestory's Razorpay integration lets you send payment links via WhatsApp and SMS, receive instant payment confirmations, and automate receipt delivery — all within the conversation.
Lodgestory connects to Razorpay via API and webhooks. Agents or bots can generate Razorpay payment links directly from the inbox. When a customer completes payment, Lodgestory receives a webhook notification and sends automated confirmation messages.
- 01Connect Razorpay. Go to Settings > Integrations > Razorpay. Enter your Razorpay API key and secret to connect.
- 02Configure Webhooks. Lodgestory automatically registers webhooks for payment.captured and refund.processed events.
- 03Set Up Templates. Configure WhatsApp message templates for payment links, confirmations, and refund notifications.
- 04Enable for Agents. Allow agents to generate payment links from the inbox. Set amount limits and approval rules if needed.
- 05Test a Payment. Send a test payment link via WhatsApp in Razorpay test mode. Verify confirmation messages are sent.
In-Chat Payment Links
Generate and send Razorpay payment links directly from the inbox or via chatbot. Customers pay without leaving WhatsApp.
In-Chat Payment Links
Generate and send Razorpay payment links directly from the inbox or via chatbot. Customers pay without leaving WhatsApp.
Payment Confirmations
Automated WhatsApp and SMS confirmations when payments are completed. Include amount, transaction ID, and receipt.
Payment Confirmations
Automated WhatsApp and SMS confirmations when payments are completed. Include amount, transaction ID, and receipt.
Payment Status Tracking
Track payment link status (sent, opened, paid, expired) directly in the conversation sidebar.
Payment Status Tracking
Track payment link status (sent, opened, paid, expired) directly in the conversation sidebar.
Refund Notifications
When refunds are processed in Razorpay, customers receive automated WhatsApp notifications with refund details.
Refund Notifications
When refunds are processed in Razorpay, customers receive automated WhatsApp notifications with refund details.
In practice
How teams use Razorpay with Lodgestory
Service Payments
Send payment links via WhatsApp for service bookings, consultations, or subscription renewals. Customers pay in one tap.
E-Commerce COD to Prepaid
Convert cash-on-delivery orders to prepaid by sending Razorpay payment links via WhatsApp with product details and discount incentives.
Invoice Collection
Automate invoice reminders via WhatsApp with embedded Razorpay payment links. Track which invoices are paid in real-time.
Ready to connect Razorpay?
Connect it in Settings today, or ask us to set it up with you during onboarding.
Questions, answered
What teams ask before connecting Razorpay.
Customers receive a Razorpay payment link in WhatsApp. Tapping the link opens a Razorpay checkout page where they can pay via UPI, cards, or net banking. Payment confirmation is sent back in the chat.
All Razorpay payment methods are supported — UPI, credit/debit cards, net banking, wallets, and EMI options.
Yes. Lodgestory chatbots can generate Razorpay payment links as part of a conversation flow — e.g., after order confirmation or service booking.
When a refund is processed in Razorpay, Lodgestory sends an automated WhatsApp notification to the customer with refund amount, transaction ID, and expected timeline.
Lodgestory does not charge additional fees for the Razorpay integration. Standard Razorpay transaction fees apply.