Pre-Booking Inquiries
Auto-respond to availability and pricing queries on WhatsApp and Instagram 24/7.
Booking Confirmation Bot
Send instant confirmations, check-in instructions, and payment links via WhatsApp.
In-Stay Concierge
AI-powered concierge chatbot for room service, housekeeping, and local recommendations.
Post-Checkout CSAT
Collect reviews and CSAT scores automatically after checkout across all channels.
Channels for Hospitality
Reach guests wherever they are — before, during, and after their stay.
Why hospitality teams choose InboxCentral
- Automate pre-booking inquiries and availability checks
- Send booking confirmations and check-in details via WhatsApp
- Deploy AI concierge for in-stay requests across all channels
- Collect post-checkout CSAT and Google Review prompts
- Manage multi-property guest communication from one inbox
- Integrate with your PMS and booking engine via API
“InboxCentral reduced our response time by 80% and helped us scale guest support across 50+ properties without adding headcount.”
Templates for Hospitality
Frequently Asked Questions
How does InboxCentral help hospitality businesses?
InboxCentral automates guest communication from pre-booking to post-checkout across WhatsApp, SMS, Email, and Voice. Hotels and vacation rentals use it for inquiry automation, booking confirmations, concierge chatbots, and review collection.
Can I send WhatsApp messages to guests automatically?
Yes. InboxCentral's WhatsApp Business API integration supports automated template messages for booking confirmations, check-in instructions, and post-checkout surveys. Messages are triggered by events from your PMS or booking system.
Does InboxCentral integrate with property management systems?
Yes. InboxCentral provides REST APIs and webhooks that connect with any PMS or booking engine. Pre-built integrations are available for popular hospitality platforms.
Can guests call the front desk through InboxCentral?
Yes. InboxCentral includes Voice and IVR capabilities via Tata Tele, Ozonetel, and Airtel, enabling click-to-call, call routing, and automated IVR menus for multi-property management.
How does the AI concierge work?
The AI concierge is a knowledge-backed chatbot trained on your property information — amenities, dining, local attractions, policies. It handles guest requests in 50+ languages with automatic human handoff for complex issues.
Is there a case study for hospitality?
Yes. ELIVAAS, a premium vacation rental brand, reduced response time by 80% and achieved a 4.9/5 guest satisfaction score using InboxCentral's WhatsApp automation and unified inbox.