Real-Time Delivery Updates
Automated WhatsApp and SMS notifications for dispatch, in-transit, and delivery milestones.
Driver & Fleet Coordination
Two-way messaging with drivers for pickup instructions, route changes, and status updates.
Order Tracking Bot
AI-powered chatbot for instant tracking queries, ETAs, and delivery rescheduling.
SLA by Shipment Priority
Priority-based SLA tracking for express, standard, and economy shipments.
Why logistics companies choose InboxCentral
- Send real-time delivery notifications via WhatsApp and SMS
- Coordinate with drivers using two-way messaging and Voice
- Deploy tracking bots that reduce 'Where is my order' calls by 45%
- Prioritise shipments with SLA-based routing and escalation
- Integrate with TMS and OMS via REST APIs and webhooks
- Manage customer communication for multi-hub operations from one inbox
Delivery Notification Flow
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Frequently Asked Questions
How does InboxCentral help logistics companies?
InboxCentral provides real-time delivery notifications via WhatsApp and SMS, two-way driver coordination, AI-powered tracking bots, and priority-based SLA management — all from a unified platform.
Can customers track orders via WhatsApp?
Yes. InboxCentral's tracking bot lets customers check order status, get ETAs, and reschedule deliveries by simply messaging on WhatsApp. The bot integrates with your TMS for real-time data.
How do driver communications work?
Drivers receive pickup instructions, route changes, and status update requests via WhatsApp or SMS. They can respond with delivery confirmations, photos, and issue reports directly through the messaging interface.
Does InboxCentral integrate with logistics systems?
Yes. InboxCentral provides REST APIs and webhooks that connect with Transportation Management Systems (TMS), Order Management Systems (OMS), and fleet tracking platforms.
Can I set different SLAs for different shipment types?
Yes. InboxCentral's SLA management supports priority-based policies — express shipments get faster response targets than standard or economy, with separate escalation rules for each.
How does this reduce WISMO calls?
The AI tracking bot handles 'Where is my order' queries automatically via WhatsApp, reducing inbound call volume by up to 45%. Proactive delivery updates further reduce the need for customers to check status.