Airtel and Lodgestory
Airtel IQ cloud telephony integrated with your omnichannel inbox. Virtual numbers, IVR, call routing, and analytics in one platform.
Airtel IQ cloud telephony for IVR, virtual numbers, and call analytics
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Airtel IQ is Airtel's cloud communication platform offering virtual numbers, IVR, call routing, and SMS services. Lodgestory's Airtel IQ integration unifies voice and messaging channels — agents handle calls alongside WhatsApp and Email from one inbox.
Lodgestory connects to Airtel IQ via API and SIP integration. Inbound calls to your Airtel virtual numbers are routed through Lodgestory's IVR system. Call data, recordings, and metrics flow into Lodgestory's unified analytics.
- 01Connect Airtel IQ. Go to Settings > Integrations > Airtel. Enter your Airtel IQ API credentials and virtual number details.
- 02Configure Virtual Numbers. Map your Airtel virtual numbers to Lodgestory teams. Set up regional routing if needed.
- 03Build IVR Flow. Create your IVR flow in Lodgestory's visual builder. Configure business hours and holiday rules.
- 04Enable Click-to-Call. Turn on click-to-call for agents. Set up call disposition codes and wrap-up time.
- 05Test & Go Live. Make test inbound and outbound calls. Verify routing, recording, and analytics data.
Virtual Numbers
Provision local, toll-free, and vanity numbers via Airtel IQ. Multiple numbers can route to different teams.
Virtual Numbers
Provision local, toll-free, and vanity numbers via Airtel IQ. Multiple numbers can route to different teams.
IVR & Call Routing
Multi-level IVR with Airtel's carrier-grade infrastructure. Route calls by team, region, or customer segment.
IVR & Call Routing
Multi-level IVR with Airtel's carrier-grade infrastructure. Route calls by team, region, or customer segment.
Click-to-Call
Agents can initiate outbound calls from the inbox with one click. The call connects via Airtel IQ with recording enabled.
Click-to-Call
Agents can initiate outbound calls from the inbox with one click. The call connects via Airtel IQ with recording enabled.
SMS via Airtel
Send transactional and promotional SMS through Airtel's DLT-compliant infrastructure.
SMS via Airtel
Send transactional and promotional SMS through Airtel's DLT-compliant infrastructure.
In practice
How teams use Airtel with Lodgestory
Regional Support Lines
Set up region-specific virtual numbers with localised IVR. Callers are routed to agents who speak their language.
Sales Click-to-Call
Sales agents initiate calls from the inbox with one click. Call recordings and notes are attached to the deal for follow-up.
SMS + Voice Combo
Use Airtel IQ for both SMS and voice channels. Send DLT-compliant SMS while managing calls from the same platform.
Ready to connect Airtel?
Connect it in Settings today, or ask us to set it up with you during onboarding.
Questions, answered
What teams ask before connecting Airtel.
Lodgestory integrates with Airtel IQ for virtual numbers, IVR, call routing, call recording, click-to-call, and SMS services.
Yes. You can use your existing Airtel virtual numbers with Lodgestory. New numbers can also be provisioned through Airtel IQ.
Lodgestory sends transactional and promotional SMS through Airtel IQ's DLT-compliant infrastructure. SMS conversations appear alongside other channels in the inbox.
Airtel IQ runs on Airtel's carrier-grade infrastructure with 99.5%+ uptime. Call quality is monitored in real-time via Lodgestory's analytics.
Lodgestory does not charge a setup fee for the Airtel IQ integration. Standard Airtel IQ charges apply based on your plan.