Every customer message answered, every call picked up
We are building the communication backbone for businesses that live on WhatsApp, Instagram, email and the phone: one inbox, an AI agent your team approves, and voice that attaches to the same record.
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
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Lodgestory CRM puts WhatsApp, Instagram, Messenger, email, web chat and voice on one timeline per customer, with contacts, tickets, bot journeys, campaigns and analytics around it. Kaylee, the AI agent, answers, books and resolves inside it, and asks your team before anything that needs a person.
Lodgestory Voice runs your phone numbers: menus, queues, a softphone in the browser, recording, voicemail, WhatsApp calling and AI voice agents. Content Studio researches, writes and publishes to your marketing site. The three share one customer record, so a conversation can move without leaving.
Lodgestory is built by MARRG GLOBAL TECH PVT LTD in Gurugram, India.
The products
Where to start
Lodgestory CRM
Every channel in one inbox, with Kaylee, tickets, campaigns and analytics around it.
ExploreLodgestory Voice
Numbers, IVR Studio, queues, a browser softphone, recording, WhatsApp calling and AI voice agents.
ExploreContent Studio
Grounded drafts in your voice, diffs, images, video and one-click publishing to your site.
ExploreWhat to expect from us
The customer is in the room
Every decision starts with the guest who is waiting for a reply and the agent who has to send it. If it does not make that moment better, it does not ship.
AI with a person in the loop
We build automation that asks before it acts. Kaylee resolves on her own and brings your team in with one tap when a decision needs a human.
Built for where you are
Carrier-grade voice in India and the US, data kept in your region, languages read and answered inside the thread. Local precision is a feature, not a plan tier.
Ship, measure, repeat
Small releases, every week, with the numbers to show what changed. The changelog is public because our customers read it.
One record, one truth
A conversation should never be split across tools. Every channel, call and ticket attaches to the same contact, so nobody repeats themselves.
Open by default
A partner API, signed webhooks and an MCP server for AI assistants. If you can do it in the product, you can do it from your own systems.
Join the team
We are engineers, designers and customer-success people building the next generation of customer communication, from Gurugram and wherever our people are. If that sounds like your kind of problem, we would like to hear from you.
See careersReady to run every conversation on one platform?
Connect a channel, invite your team and let Kaylee take the first conversation today.