Plans for every team, people and agents included
Pick the seats and channels you need and start today. Monthly billing, no setup fees, cancel anytime. Groups and platforms get custom terms.
No setup fees ✦ Cancel anytime ✦ Prices shown in USD, INR or GBP
Basic
Free Forever, Best for early-stage teams to build their network Perfect for small teams exploring omnichannel support. Get essential messaging channels and only pay as you scale.
- 1 user
- 1 WhatsApp Official channel
- 10,000 AI tokens
- 0 survey responses
- 0 WhatsApp Unofficial channels
- 0 Facebook channels
- 0 Instagram channels
- 0 email channels
- 0 WhatsApp campaigns
- 0 email campaigns
- 0 surveys
- 0 stores
Growth Plan I
Ideal for growing businesses that need to connect more channels, moderate volume, and higher throughput without complexity.
- 5 users
- 1 WhatsApp Official channel
- 20,000 AI tokens
- 500 survey responses
- 0 WhatsApp Unofficial channels
- 1 Facebook channel
- 1 Instagram channel
- 1 email channel
- 3 WhatsApp campaigns
- 3 email campaigns
- 1 survey
- 1 store
Pro Plan I
Best for scaling brands with high WhatsApp and multi-channel load For teams with high-volume WhatsApp support and larger agent groups.
- 10 users
- 2 WhatsApp Official channels
- 50,000 AI tokens
- 500 survey responses
- 0 WhatsApp Unofficial channels
- 5 Facebook channels
- 5 Instagram channels
- 1 email channel
- 10 WhatsApp campaigns
- 10 email campaigns
- 10 surveys
- 1 store
Instant activation No credit card required Cancel anytime
Teams of every size run their conversations on Lodgestory
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Running a group of properties, a platform with its own customers, or a contact centre with thousands of seats? We price by what you actually run: seats, channels, voice minutes and AI usage, with in-region deployment and a named contact.
- Custom seats and channels, with volume terms for voice and campaigns.
- Security review and DPA handled with your team.
- Guided rollout: number porting, channel onboarding and journeys designed with you.
What every plan includes
- The unified inbox with every connected channel on one timeline per customer.
- Kaylee, the AI agent, within the plan's AI token allowance.
- Tickets, bot journeys, surveys and analytics.
- The partner API, webhooks and the MCP server.
- Help center, email support and the status page.
Start today, grow when you are ready
Connect a channel, invite your team and work the first conversation before you pay anything.
Questions, answered
The things teams ask before they pick a plan.
By what it includes: the number of users, the channels you can connect (WhatsApp Official and Unofficial, Facebook, Instagram, email), the campaigns you can run, survey responses, stores and an AI token allowance. Each card lists its limits; open All limits to see every one.
Prices are shown in USD, INR or GBP at the displayed conversion rates. Taxes are shown separately where they apply, as a percentage under the price.
If a plan shows Free, it is free for as long as you use it, within its limits. Every paid plan activates instantly, needs no credit card to start, and can be cancelled at any time.
The allowance Kaylee draws on when she answers, drafts, translates or writes a query. Each plan includes a monthly allowance, shown on the card. Enterprise plans unlock higher caps.
Custom pricing for groups, platforms and large teams: seats and channels sized to you, volume terms for voice and campaigns, in-region deployment, a security review and DPA with your team, and a guided rollout. Talk to sales for a quote.
Yes. Upgrade when you need more seats or channels; to change or downgrade a plan, contact the team from the Upgrade or plan change option on the contact page.
No setup fees and no long-term contracts. Plans are billed monthly and can be cancelled at any time.
Lodgestory Voice is included with the CRM on Growth and above; per-minute and per-number fees are set by the telephony provider you choose. Enterprise adds higher call volume and multi-region deployment.