Solutions built around the outcome you need
Resolve support faster, work every lead, send campaigns that talk back, run a group on one tenancy, or put WhatsApp inside your own product. Start with the outcome; the platform carries the rest.
One tenancy ✦ One record per customer ✦ Every channel and every call
Customer support
Sales engagement
Marketing automation
Enterprise
Platforms and ISVs
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo Hotels
Start with the outcome that matters most
Each solution is the same platform pointed at one result, with the capabilities that deliver it and the numbers that prove it.
Pick the result, not the module
Faster support, worked leads, campaigns that reply, a governed group, WhatsApp in your product. Each page shows exactly which capabilities do the work.
Everything on one record
Chats, calls, tickets, leads, campaigns and the AI's own actions attach to the same customer, so the second outcome is a setting, not a migration.
Measured with numbers you already keep
Response and resolution, containment, dials and connects, delivery and replies, all on one Analytics page with the records behind every count.
By outcome
Start with the outcome you need
Resolve support faster
One inbox, Kaylee on the repeat questions, tickets beside the chat, SLAs you define.
Learn moreWork every lead
Lead ads to Tracks, Kaylee qualifying, a dialer with a cadence, payment links in the chat.
Learn moreSend campaigns that talk back
Segments, approved templates, replies in the inbox, retargeting by stage, signals to Meta.
Learn moreRun the group on one tenancy
Roles, teams and queues, voice on several carriers, one report, data in your region.
Learn morePut WhatsApp in your product
Hosted onboarding under your name, one API for every tenant, signed webhooks, MCP.
Learn moreOperationalise AI with approvals
Kaylee grounded in your knowledge, calling your tools, asking your team before anything that needs a person.
Learn moreSee how the day is going
Live tiles, trends, the Agents table and Ask Kaylee for the metric nobody shipped.
Learn morePass the security review
SOC 2 Type II aligned, GDPR, encryption in transit and at rest, in-region residency.
Learn moreBy industry
Built in hospitality, used wherever customers message
Hospitality
Hotels, resorts and villa collections: arrivals, bookings and requests on every channel.
Learn moreTravel
Multilingual support across every time zone, with Kaylee answering in forty-plus languages.
Learn moreHealthcare
Patient messaging and appointment lines, with voice menus and reminders.
Learn moreLogistics
Courier and customer calls connected without sharing numbers, every call recorded.
Learn moreMarketplaces
Masked buyer and seller conversations, order notifications and disputes as tickets.
Learn moreEnterprise
Governed communication at group scale on one tenancy.
Learn morePlatforms and ISVs
WhatsApp inside your own product, with hosted onboarding and one API.
Learn moreConsumer brands
Support and commerce in one thread, with payment links in the chat.
Learn moreScale
The same platform, whatever the outcome
Reading before you choose
Every capability by what it does for you.
One inbox across properties, agentic AI across a villa portfolio.
What changes, what stays, how migration works.
Not sure where to start? Talk to us.
Thirty minutes on your own use cases, and we map the outcome you need to the capabilities that deliver it.
Questions, answered
The things teams ask before they pick a starting point.
With the outcome that matters most this quarter. A support desk drowning in channels starts with the unified inbox and Kaylee. A sales floor with cold leads starts with Lead Tracks and the dialer. A marketing team starts with one segment and one approved template. The same tenancy carries the rest when you are ready.
No. Lodgestory CRM stands on its own. Add Lodgestory Voice when calls should land in the same inbox, and Content Studio when you want the blog posts that bring readers to the chat widget. They share one tenancy, so adding one later is a setting, not a migration.
A channel connects in minutes, a team is invited by email the same day, and the first conversation can be answered today. Groups usually start with one property or one team and widen from there, since roles, teams and queues are configured as you go.
The platform is channel-first, not vertical-first. Hospitality shaped it, but a clinic, a courier, a marketplace or a consumer brand uses the same inbox, AI agent, tickets, campaigns and voice. Talk to us and we will map your outcome to the capabilities.