From "when are you free?" to a confirmed slot
Share one link and let customers pick an open time. Lodgestory assigns whoever is free, blocks their calendar, sends the invite with a video link or an address, reminds everyone on WhatsApp or email, and records the outcome on the contact.
Self-service links ✦ Fair auto-assignment ✦ Google Calendar and Meet
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo Hotels
Every appointment, visit and blocked hour, where the whole team can see it
A clean list of the day or a full week, day and month calendar, one switch apart. Drag an event to reschedule it, click an empty slot to start a booking, filter by status and type, and let admins switch between my calendar, everyone, a team or one person, with each host's bookings in their own colour.
- Five statuses. Scheduled, Confirmed, Completed, Cancelled and No-show.
- Three types. Online meeting, site visit or a block of unavailable time.
- Past online meetings are marked completed on their own; you can still mark a no-show.
EveryoneBuilt for teams that meet customers on a schedule
Let customers pick the time
A branded page with open slots in their own timezone, a short form, and a confirmation with a private link to reschedule or cancel.
Learn moreAssign whoever is free, fairly
Team links rotate across available members, never pick someone already busy, and block the host across every calendar they are on.
Learn moreRemind without lifting a finger
One day before by email, one hour before by WhatsApp. Each reminder sends once, at the right time, on its own.
Learn moreRun site visits from the field
Punch in on arrival, punch out on leaving, record the outcome as a disposition and raise a follow-up ticket from the booking.
Learn moreAvailability that is calculated, not declared
Set weekly working hours with several windows a day, holidays, slot length, buffers before and after, minimum notice and how far ahead people can book. The link shows open times by subtracting everything the assigned person already has, on this calendar and any other they are part of. Brand the page and preview it live as you type.
- Online, in person or both. With both on, the customer chooses; visits collect an address, meetings get a Meet link.
- Advance window up to 365 days, 30 by default.
- Any member can publish a personal calendar; admins publish team calendars.
The customer picks a time. Lodgestory picks the person.
A team calendar publishes the combined availability of a team's current members, so adding or removing someone updates the pool with no reconfiguring. When a customer books, an available member is assigned, rotating fairly, and their calendar is blocked so the same person cannot be booked twice, here or on any other calendar.
- One host per booking, reassignable by admins after a free-slot check.
- Reschedules keep the host. The customer picks from their assigned member's open times.
- Linked to leads. A booking can belong to a lead and move it along its track.
Bookings coming in
The invite, the nudge and the change, all automatic
Connect one Google account and every booking creates a real calendar event with a Meet link or the address, inviting the customer and the host. Reminder rules send on WhatsApp through an approved template or by email with placeholders for name, time, host and location. The confirmation email carries a manage link, so a customer who needs to move the time does it themselves and your calendar updates.
- Native updates. Google tells both sides if anything changes.
- Cancel from anywhere. The event is removed and the customer notified.
- Extra guests are included on the invite.
Sofia Laurent · Sat 11:00
Punch in, punch out, record what happened
A site visit carries the address instead of a video link. The field rep punches in on arrival and out on leaving; the booking records start, end and duration and is marked completed. From the same screen they record a disposition against the customer and raise a follow-up ticket, pre-filled from the booking. Export it all from Reports for ops reviews and payroll.
- On the contact record. Past and upcoming bookings in one section.
- Lead tracks. Visit booked to visit done, with the next call scheduled by the track's rules.
- Booking export by date, type, status and member.
Go deeper
Everything bookings are made of
Booking availability
Hours, slot length, buffers, notice, advance window, branding, reminders and the public link, in one place.
Learn moreGoogle Calendar and Meet
One connected account turns every booking into a real event with a video link or an address.
Learn moreBookings on leads
Book from the lead sheet or the dialer, send the lead a link, and let the track move it from visit booked to visit done.
Learn moreIn practice
A viewing booked from a WhatsApp chat, in under a minute
A prospect on WhatsApp wants to see the villa. The agent drops the team's booking link in the chat. They pick Saturday at eleven, enter the address, and an available agent is assigned with the visit on their calendar. On Saturday the rep punches in at the gate, punches out forty minutes later, records "Interested, wants the garden villa" as the disposition and raises a ticket for the broken gate latch, all from the booking.
Enterprise-grade by default
Bookings belong to your organisation, encrypted in transit and at rest and kept in the region you choose. Customers see open times, never your internal data or member list, and every reassignment and status change is logged.
Visit the trust centerGuides for the team that keeps the calendar
New booking, pick a type and time, add the customer, create. The invite goes out and the slot is blocked.
Hours, what people can book, branding, reminders, Google Calendar and the link.
How a booking moves a lead along its track and schedules the next call.
Ready to end the "are you free Tuesday?" thread?
Publish a bookable calendar, drop the link in a chat and take the first self-service booking today.
Questions, answered
The things teams ask before they share the link.
A scheduling surface inside Lodgestory CRM where appointments, site visits and blocked time live on one calendar the whole team can see. Book on a customer's behalf, or share a public link and let them pick an open slot. Lodgestory assigns an available team member, creates the calendar invite and keeps everyone notified.
No. The public booking link is a clean, branded page showing open days and times in the customer's own timezone, with a short form for their details and an address for visits. Their confirmation email carries a private manage link to reschedule or cancel without contacting you.
A team calendar publishes the combined availability of a team's current members. When a customer books, Lodgestory assigns an available member, rotating fairly, only ever someone who is not already busy at that time, and blocks their calendar across every calendar they are on so they cannot be double-booked.
Yes, once a Google account is connected. Every booking creates a real calendar event, with a Google Meet link for online meetings or the address for in-person visits, and invites the customer and the assigned member. Without Google connected, bookings are still saved; they just do not create events.
Add reminder rules once, such as one day before by email and one hour before by WhatsApp using an approved template. Lodgestory sends each reminder once, at the right time, on its own.
Yes. A site visit can be punched in on arrival and out on leaving. The booking records the start, end and duration, is marked completed on punch-out, and a follow-up ticket or a disposition can be recorded from the same screen.