Ideal for Marketing · Utility · Authentication · Customer Support · Booking · Payments
25+ ready-to-use WhatsApp Business API message templates for marketing, utility, authentication, and OTP. Copy, customise, and deploy.
WhatsApp message templates are pre-approved message formats required by Meta for sending outbound messages via the WhatsApp Business API. Every message sent outside the 24-hour conversation window must use an approved template. These templates support text, images, documents, videos, quick reply buttons, and call-to-action buttons.
Hi {{1}}, exciting news! We just launched {{2}}. Check it out and get {{3}}% off for a limited time. [Shop Now]Hi {{1}}, our {{2}} sale is live! Save up to {{3}}% on everything. Offer ends {{4}}. [Browse Deals]Hi {{1}}, you've earned {{2}} reward points! Redeem them now for exclusive discounts. [Redeem Now]Hi {{1}}, you're invited to {{2}} on {{3}}. Reserve your spot today — limited seats available. [Register]Hi {{1}}, we miss you! It's been a while since your last visit. Here's {{2}}% off your next order. [Shop Now]Hi {{1}}, your order #{{2}} has been confirmed. Estimated delivery: {{3}}. Track your order here: {{4}}Hi {{1}}, your order #{{2}} has been shipped via {{3}}. Tracking number: {{4}}. [Track Order]Hi {{1}}, your order #{{2}} has been delivered. We'd love your feedback — rate your experience. [Rate Now]Hi {{1}}, this is a reminder for your appointment on {{2}} at {{3}}. Reply CONFIRM to confirm or RESCHEDULE to change. [Confirm] [Reschedule]Hi {{1}}, we've received your payment of {{2}} for invoice #{{3}}. Transaction ID: {{4}}. Thank you!Hi {{1}}, your {{2}} subscription expires on {{3}}. Renew now to avoid interruption. [Renew Now]Hi {{1}}, your return request for order #{{2}} has been {{3}}. Refund of {{4}} will be processed within {{5}} business days.Hi {{1}}, your account details have been updated successfully. If you didn't make this change, contact us immediately. [Contact Support]Your verification code is {{1}}. This code expires in {{2}} minutes. Do not share this code with anyone.Hi {{1}}, a new login was detected on your account from {{2}} at {{3}}. If this wasn't you, secure your account now. [Secure Account]Hi {{1}}, use code {{2}} to reset your password. This code expires in {{3}} minutes. If you didn't request this, ignore this message.Hi {{1}}, your support ticket #{{2}} has been created. Our team will respond within {{3}} hours. [View Ticket]Hi {{1}}, your support ticket #{{2}} has been resolved. Please rate your experience. [Rate Support]Hi {{1}}, how was your experience with our support team? Rate us from 1-5. [1] [2] [3] [4] [5]Hi {{1}}, your ticket #{{2}} has been escalated to our senior team. We'll provide an update within {{3}} hours.Hi {{1}}, your booking for {{2}} on {{3}} is confirmed. Booking ID: {{4}}. [View Booking] [Modify]Hi {{1}}, your check-in for {{2}} is tomorrow at {{3}}. Here are your check-in instructions: {{4}}. [Get Directions]Hi {{1}}, thank you for staying at {{2}}! We'd love your feedback. [Leave a Review]Hi {{1}}, here's your payment link for {{2}} of amount {{3}}. Pay securely online. [Pay Now]Hi {{1}}, your payment of {{2}} for {{3}} is due on {{4}}. Pay now to avoid late fees. [Pay Now]Navigate to Settings > Channels > WhatsApp > Message Templates in Lodgestory.
Click 'New Template' and select the category (Marketing, Utility, or Authentication).
Paste the template content and replace the placeholder variables ({{1}}, {{2}}, etc.) with your dynamic field names.
Add quick reply or call-to-action buttons as shown in the template. Configure the button URL or phone number.
Submit the template to Meta for approval. Approval typically takes 1-24 hours.
Included in every Lodgestory plan. Copy, customise and send in minutes.
What teams ask before they use this template.
Submit templates through Lodgestory's template manager. Meta reviews each template and approves it within 1-24 hours. Templates must follow Meta's commerce policy and template guidelines.
WhatsApp has three categories: Marketing (promotions, offers), Utility (order updates, alerts), and Authentication (OTP, login codes). Each category has different pricing and delivery priority.
Yes. WhatsApp templates support header media — images, videos, or documents. Configure the media header when creating the template in Lodgestory.
Templates use numbered placeholders ({{1}}, {{2}}, etc.) that Lodgestory maps to contact fields, order data, or custom values when sending.
Meta allows up to 250 message templates per WhatsApp Business Account. Lodgestory supports all 250 with version management.