Ideal for Customer Support · Sales · Healthcare · Hospitality · Logistics · E-Commerce
10+ IVR scripts by industry with sample dialogue, routing logic, and best practices. Copy, configure, and go live.
An IVR (Interactive Voice Response) script defines the audio prompts and menu options callers hear when they call your business. A well-designed IVR script routes callers to the right department quickly, reduces wait times, and handles common queries automatically. These scripts include the spoken dialogue, DTMF key mappings, and routing rules.
Welcome to [Company Name]. For billing, press 1. For technical support, press 2. For order status, press 3. To speak with an agent, press 0. To repeat this menu, press 9.
Thank you for calling [Company Name]. Our office hours are Monday to Friday, 9 AM to 6 PM. Please leave a message after the tone and we'll return your call on the next business day. To send a WhatsApp message instead, press 1.
All agents are currently busy. Your estimated wait time is [X] minutes. You are [Y] in the queue. Press 1 to receive a callback when an agent is available. Press 2 to continue holding.
Welcome to [Company Name] sales. For pricing and plans, press 1. For a product demo, press 2. For partnership inquiries, press 3. For all other queries, press 0.
Thank you for your interest in [Product]. To help us serve you better: If your team has fewer than 10 agents, press 1. For 10-50 agents, press 2. For 50+ agents, press 3.
Welcome to [Clinic Name]. For appointments, press 1. For pharmacy, press 2. For lab results, press 3. For billing, press 4. For emergencies, please hang up and dial [emergency number].
This is a reminder from [Clinic Name]. You have an appointment on [Date] at [Time] with Dr. [Name]. Press 1 to confirm. Press 2 to reschedule. Press 3 to cancel.
Welcome to [Hotel Name]. For reservations, press 1. For in-house guest services, press 2. For events and conferences, press 3. For directions, press 4. To speak with the front desk, press 0.
Welcome to [Brand Name]. For [Location 1], press 1. For [Location 2], press 2. For [Location 3], press 3. For corporate inquiries, press 4.
Welcome to [Company Name] delivery tracking. Enter your 10-digit tracking number followed by the hash key. For customer support, press 0. To track via WhatsApp, press 1.
Welcome to [Store Name]. For order status, press 1. For returns and refunds, press 2. For product questions, press 3. To speak with an agent, press 0.
Select the IVR script that matches your industry and use case from the examples above.
Replace [Company Name], [Clinic Name], etc. with your business details. Adjust menu options as needed.
Go to Settings > Voice & IVR > IVR Builder. Create a new flow and enter your script as audio prompts.
Map each key press to a team, queue, or action. Set up business hours, holiday rules, and overflow routing.
Record the prompts in your own voice or use Lodgestory's text-to-speech to generate audio files.
Included in every Lodgestory plan. Copy, customise and send in minutes.
What teams ask before they use this template.
Go to Settings > Voice & IVR > IVR Builder. Create a new IVR flow, add audio prompts, configure DTMF key mappings, and set routing rules for each option.
Yes. Lodgestory supports text-to-speech in 20+ languages. You can also upload pre-recorded audio files.
Lodgestory supports multi-level IVR with up to 10 levels of nesting. Each level can have up to 10 menu options.
Yes. Configure business hours and holiday schedules in the IVR builder. After-hours callers hear a different greeting and routing.
Lodgestory's IVR works with Tata Tele, Ozonetel, and Airtel IQ. See our integration pages for setup guides.