Ideal for CSAT · NPS · CES · Multi-Question
12 survey templates — CSAT, NPS, and CES with branching logic, follow-up triggers, and multi-channel deployment.
Customer satisfaction surveys measure how happy your customers are with your product or service. This collection includes CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) templates — each with branching logic, follow-up questions, and multi-channel deployment options.
How would you rate your support experience? [1 - Very Unsatisfied] [2] [3] [4] [5 - Very Satisfied]. If 1-3: 'What could we improve?' (free text). If 4-5: 'Thank you! Would you leave a Google Review?' [Yes] [No].
How satisfied are you with your recent purchase? [1-5 scale]. If 1-3: 'What went wrong?' → [Product Quality / Delivery / Packaging / Other]. If 4-5: 'What did you love most?' (free text).
How would you rate your onboarding experience? [1-5 scale]. If 1-3: 'What could we do better?' → [Documentation / Support / Product / Other]. If 4-5: 'Glad to hear! Any features you'd like to see?'
How would you rate your call experience with {{agent_name}}? [1-5 scale]. Automatic follow-up: 'Was your issue resolved?' [Yes / No / Partially].On a scale of 0-10, how likely are you to recommend {{company}} to a friend or colleague? Detractors (0-6): 'What would make you more likely to recommend us?' Promoters (9-10): 'What do you love most about us?'On a scale of 0-10, how likely are you to recommend {{feature_name}} to a colleague? Follow-up: 'What would make this feature better?' (free text).You've been with us for {{months}} months! On a scale of 0-10, how likely are you to recommend us? Detractors: Trigger manager alert. Promoters: Trigger referral program invite.How easy was it to get your issue resolved? [1 - Very Difficult] [2] [3] [4] [5 - Very Easy]. If 1-3: 'What made it difficult?' → [Wait Time / Multiple Contacts / Unclear Instructions / Other].
How easy was it to complete your purchase? [1-5 scale]. If 1-3: 'What could we simplify?' → [Payment / Navigation / Account / Other]. If 4-5: 'Great! Any other feedback?'
How easy was it to find the answer you needed? [1-5 scale]. If 1-3: 'What were you looking for?' (free text) → Route to support. If 4-5: 'Glad our docs helped!'
Q1: Overall satisfaction (1-5). Q2: Likelihood to recommend (0-10). Q3: What was the primary reason for your decision? [Pricing / Features / Support / Other]. Q4: Any additional feedback? (free text).
Q1: How satisfied are you with the product? (1-5). Q2: How satisfied are you with support? (1-5). Q3: How likely are you to renew? (0-10). Q4: What's your top feature request? (free text).
Go to Surveys > New Survey in Lodgestory. Select 'Start from Template'.
Select the survey template that matches your use case — CSAT, NPS, or CES.
Edit question text, add your company name, and configure branching logic for different score ranges.
Configure when the survey is sent — after ticket resolution, after purchase, on a schedule, or manually.
Deploy the survey via WhatsApp, Email, SMS, or in-app. Each channel uses the appropriate format.
Included in every Lodgestory plan. Copy, customise and send in minutes.
What teams ask before they use this template.
CSAT measures satisfaction with a specific interaction (1-5 scale). NPS measures loyalty and likelihood to recommend (0-10 scale). CES measures how easy it was to get help (1-5 scale).
Lodgestory surveys deploy across WhatsApp (quick reply buttons), Email (embedded forms), SMS (reply with number), and in-app (web widget).
Yes. Surveys can be triggered automatically after ticket resolution, purchase completion, specified time intervals, or custom events via API.
Lodgestory's analytics dashboard shows survey response rates, average scores, score distribution, trends over time, and per-agent breakdown.
Yes. Configure automations to route low scores to managers, trigger re-engagement campaigns, or send thank-you messages for high scores.