Ideal for Support · Sales · Booking · Engagement
8 ready-to-use chatbot flows for FAQ handling, order tracking, appointment booking, returns, lead qualification, and more.
Bot flow templates are pre-built conversation flows for Lodgestory's visual bot builder. Each template defines the conversation logic, user inputs, branching conditions, API calls, and human handoff rules — ready to customise and deploy across WhatsApp, Instagram, and web chat.
Trigger: Customer sends a message. Flow: Greeting → Topic Selection (Pricing / Features / Billing / Other) → Knowledge Bank lookup → Answer with source link → 'Was this helpful?' → If No → Human handoff.
Trigger: Customer asks 'Where is my order?' Flow: Ask for Order ID or Email → API call to OMS → Display status (Processing / Shipped / Delivered) → Show tracking link → Offer: 'Need more help?' → Human handoff.
Trigger: Customer requests return. Flow: Ask for Order ID → Check return eligibility (API call) → If eligible → Select reason → Generate return label → Confirm refund timeline. If not eligible → Explain policy → Human handoff.
Trigger: New conversation on website/WhatsApp. Flow: Greeting → Ask company size → Ask use case (Support / Sales / Marketing) → Ask budget range → Qualify (Hot / Warm / Cold) → If Hot → Book a demo. If Warm → Send brochure. If Cold → Add to nurture.
Trigger: Customer clicks 'Book a Demo'. Flow: Ask for Name → Email → Company → Team size → Preferred date/time → Check calendar availability (API call) → Confirm booking → Send WhatsApp confirmation with calendar invite.
Trigger: Customer messages about appointment. Flow: Ask for service type → Select provider/doctor → Show available slots (API call) → Confirm date/time → Collect patient details → Book appointment (API call) → Send confirmation with reminder setup.
Trigger: Ticket resolved (automated). Flow: 'How would you rate your experience?' → 1-5 scale buttons → If 4-5 → 'Thank you! Leave a Google Review?' → If 1-3 → 'Sorry to hear that. What can we improve?' → Free text → Route feedback to manager.
Trigger: New signup. Flow: Welcome message → Quick product tour (3 carousel cards) → 'What's your primary use case?' → Personalised feature recommendation → Link to relevant docs → 'Need help? Talk to a human' → Human handoff.
Navigate to Bots > Bot Builder in Lodgestory. Click 'New Bot' and select 'Start from Template'.
Select the bot flow template that matches your use case. The flow will be imported into the visual builder.
Edit message text, button labels, and API endpoints. Replace placeholder company names and URLs.
For order tracking, booking, and returns bots — connect your OMS, calendar, or CRM API in the API call nodes.
Test the bot in the preview panel. Once satisfied, deploy to WhatsApp, Instagram, web chat, or all channels.
Included in every Lodgestory plan. Copy, customise and send in minutes.
What teams ask before they use this template.
Yes. Every template is fully editable in Lodgestory's visual bot builder. You can add, remove, or modify any node, message, or condition.
Yes. Bots built in Lodgestory deploy across WhatsApp, Instagram, Facebook Messenger, web chat, and SMS with channel-specific formatting.
Yes. Lodgestory's bot builder includes API call nodes that support REST APIs with custom headers, request bodies, and response mapping.
The bot automatically hands off to a human agent when it can't resolve the query, when the customer requests an agent, or when configured handoff conditions are met.
Lodgestory's analytics show bot resolution rate, handoff rate, average conversation length, and customer satisfaction by bot flow.