An HTTP callback that sends real-time event notifications to your server.
A webhook is an HTTP callback mechanism where an application sends a POST request to a pre-configured URL whenever a specific event occurs. Webhooks enable real-time, event-driven integrations without polling.
Common webhook events in messaging platforms include message received, message delivered, message read, conversation assigned, ticket created, and SLA breached. Best practices include verifying webhook signatures, implementing retry logic, and responding with 200 status quickly.
Lodgestory provides webhooks for all major platform events with HMAC signature verification, configurable retry policies, and a webhook event log for debugging.
Connect a channel and see it run on your own conversations today.