A structured repository of information used by agents and AI bots.
A knowledge base is a centralised repository of structured information — articles, FAQs, product documentation, policies — that serves as a reference for customer support agents and as training data for AI-powered chatbots.
Knowledge bases can be internal (agent-facing) or external (customer-facing). For AI applications, the knowledge base is indexed and used for retrieval-augmented generation (RAG), enabling bots to provide accurate, contextual answers. Key features include version control, search, categorisation, and analytics.
Lodgestory's AI agents use a knowledge bank where you upload documents, URLs, and FAQs to train the AI for automated customer responses.
Connect a channel and see it run on your own conversations today.