Surveys that branch, and versions that stay honest
Drag seven question types onto a canvas, connect branches by score or answer, and let the flow check catch loops before you publish. Every publish is a version, every response remembers which one it answered, and the public link is guarded for the world.
Seven question types ✦ Branch by score or answer ✦ Versioned publishing
Questions
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
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Rewrite the question. Keep the trend.
Publishing freezes the exact wording and flow as a version. Live links always serve the latest one, and every response records the version it answered, so a question rewritten in March never changes what February meant. Until you publish, edits stay in your draft and the live badge shows an amber dot.
- Inactive questions are skipped without deleting their history.
- Flow check before publish. Loops and dangling routes are named, not guessed.
- Validated submissions. Every answer is checked against the published flow.
Versions
Responses
Built for surveys that are more than a rating
Mix seven question types
CSAT, NPS, Customer Effort, stars, thumbs, open text and multiple choice, with a label set so every scale reads the same.
Branch on answers, not just scores
Route by score range or by the option chosen, and give each ending its own message or redirect.
Publish a link the world can use
The evergreen public link suits QR codes and signage, with rate limits, bot traps, daily caps and optional human verification.
One link on the reception desk, protected
Turn the public link on under the form's Settings tab and put the QR code where guests will see it. Rate limits, hidden bot traps and per-network daily caps are always on; a per-form daily response cap, a minimum time before submission and human verification are yours to switch on. Invite links need none of it.
- Custom domain note. Human verification is unavailable once your own domain is connected; every other control keeps working.
- Usage meter. Active forms and monthly responses are plan-limited and shown live.
- Expiry. Invite links expire after seven days by default, configurable per form.
Protection on the public link
Ready to build a survey worth answering?
Start from the CSAT or NPS template, add one branch, and publish v1 today.
Questions, answered
Multi-step surveys from seven question types: CSAT, NPS on a 0 to 10 scale, Customer Effort, star ratings, thumbs up or down, open text and multiple choice. Connect branches by answer or score range, give every step an Any other answer route, and the builder blocks loops and tells you exactly what to fix before publishing.
It freezes the wording and the flow as a numbered version. Live links always serve the latest version, and each response records the version it answered, so a rewritten question never muddies the trend. Unpublished edits show as an amber dot on the live badge until you publish again.
The public link is evergreen and shareable, ideal for a QR code at reception, with basic duplicate protection, rate limits, hidden bot traps, per-network daily caps and optional human verification. Invite links are single-use, carry the interaction's context and need none of that.
Yes. Mark a question inactive and the flow skips it while every past response keeps its answers. Archive a form when you are done with it; its responses and versions stay available.