Where text messages fit next to WhatsApp and push
SMS is not a Lodgestory channel today. The jobs people reach for SMS to do, confirmations, reminders, one-time codes and alerts, run on WhatsApp utility templates, push notifications to your own app and AI-voiced calls, all through the same API token.
No SMS channel today ✦ WhatsApp templates, push and voice instead ✦ One token for everything
The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo Hotels
Confirmations, reminders and codes without a second vendor
A booking confirmation or a check-in reminder is a WhatsApp utility template: approved once, sent with parameters, delivered and read receipts back as webhooks. A guest who installed your app gets a rich push with an image, buttons and a deep link. A phone that must ring gets an AI-voiced call that speaks the message. Each is one request on the token you already hold.
- WhatsApp templates: Marketing, Utility or Authentication categories, including one-time-code shapes.
- Push: title, body, image, up to three buttons, a deep link, transactional or promotional.
- Voice broadcast: text-to-speech in a voice you pick, no agent needed.
Why teams build on it
Use WhatsApp utility templates
Approved, parameterised, delivered and read receipts as webhooks. The confirmation channel most guests already read.
Push to your own app
Your APNs and Firebase credentials, no SDK, one send call. Opt-in, quiet hours and daily caps handled for promotional sends.
Let the phone ring
A voice broadcast dials the number and speaks a personalised message with an AI voice, then hangs up.
The first call is the same whatever you send
Exchange your organisation's API token for a bearer token and every endpoint below is open to you: messaging and templates on WhatsApp, Instagram, Messenger and email, push to your app, voice calls and broadcasts, contacts, segments, tickets and reports. When text messaging joins the platform it will use the same token and the same envelope.
- One token, about eight days, Authorization: Bearer on every request.
- Webhooks for every send, delivery and read status on the channels above.
- Tell us if SMS is a requirement for your rollout.
Ready to build on SMS?
Create an organisation, enable Developer Access and run your first request against your own workspace today.
Questions, answered
What engineering teams ask before they integrate.
Not as a channel today. The platform sends on WhatsApp, Instagram, Messenger, email, web chat, push notifications to your own app and voice. The jobs usually given to SMS, confirmations, reminders, codes and alerts, run on WhatsApp utility templates, push and AI-voiced calls.
A WhatsApp template in the Authentication category, sent with the code as a parameter, or a push to your app. Both come back with delivery status webhooks.
A push notification if they installed your app, or a voice broadcast that rings their number and speaks the message with an AI voice.
If it is a requirement for your rollout, tell us through the contact page. Anything added uses the same token, the same send request shape and the same webhook envelope as every channel.