Security & Compliance
SOC 2 Type II, HIPAA, GDPR, and ISO 27001 compliant. Encryption at rest and in transit with full audit logging.
Dedicated Infrastructure
Single-tenant deployment with dedicated databases, isolated compute, and 99.99% uptime SLA.
Multi-Department Support
Role-based access, department-level routing, cross-department escalation, and unified analytics.
SSO & SCIM
SAML 2.0 and OIDC single sign-on with SCIM provisioning for automated user lifecycle management.
Why enterprises choose InboxCentral
- SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified infrastructure
- Dedicated single-tenant deployment with data residency options
- SAML 2.0 / OIDC SSO with SCIM user provisioning
- Custom SLAs with 99.99% uptime guarantee and priority support
- Multi-department routing with role-based access controls
- Dedicated customer success manager and onboarding support
Compliance & Security
“InboxCentral's enterprise deployment gave us the security and compliance we needed to roll out omnichannel support across 12 departments with SSO and role-based access for 500+ agents.”
Frequently Asked Questions
Is InboxCentral SOC 2 certified?
Yes. InboxCentral maintains SOC 2 Type II certification with annual audits. Our infrastructure includes encryption at rest and in transit, role-based access controls, and comprehensive audit logging.
Does InboxCentral support SSO?
Yes. InboxCentral supports SAML 2.0 and OIDC single sign-on with all major identity providers — Okta, Azure AD, Google Workspace, OneLogin, and more.
What is the uptime SLA for enterprise plans?
Enterprise plans include a 99.99% uptime SLA with dedicated infrastructure, redundant failover, and 24/7 monitoring. Downtime credits are available per the SLA agreement.
Can I get a dedicated deployment?
Yes. Enterprise customers can opt for single-tenant deployment with dedicated databases and compute resources. Data residency options are available for EU, US, and APAC regions.
How does multi-department routing work?
InboxCentral supports department-level inboxes with separate routing rules, SLA policies, and analytics. Cross-department escalation and collaboration are built in.
Is there a dedicated account manager?
Yes. Enterprise customers receive a dedicated customer success manager, priority support queue, and custom onboarding programme tailored to their organisation.